Frequently Asked Questions

1. What is ShareTrip Umrah Service?

ShareTrip Umrah Service is an online platform that enables eligible travelers to apply for an Umrah visa by booking the required travel components, including flights, accommodation, and ground services, through a single application process.

2. What services are included in the Umrah application process?

• Umrah visa processing
• Flight booking
• Hotel booking
• Ground transportation and related services
• Document verification
• Biometric enrollment guidance

3. Is booking flights and hotels mandatory for Umrah visa application?

Yes. As per the applicable Umrah visa requirements, travelers must have confirmed flight and accommodation bookings. Ground services may also be required depending on the package and prevailing regulations.

4. Who can apply for an Umrah visa through ShareTrip?

Eligibility depends on the regulations and requirements set by the Kingdom of Saudi Arabia. Applicants must provide valid travel documents and meet all applicable visa requirements at the time of application.

5. Is biometric enrollment required?

Yes. Biometric enrollment is a mandatory requirement for Umrah visa processing where applicable.

6. How do I complete the biometric process?

Applicants must complete biometric enrollment through the designated biometric application approved by the Saudi authorities. Instructions will be provided during the application process.

7. Can I complete biometric enrollment using an iPhone?

No. The biometric application currently supports Android devices only. Applicants using iPhones will need access to an Android device to complete the biometric enrollment process.

8. What should I do if I do not have an Android device?

You may borrow or temporarily use any compatible Android device to complete the biometric process. ShareTrip does not control the technical requirements or device compatibility of the biometric application.

9. Does ShareTrip guarantee visa approval?

No. Visa issuance and approval are solely at the discretion of the relevant authorities of the Kingdom of Saudi Arabia. Submission of a visa application through ShareTrip does not guarantee approval.

10. What documents are required for Umrah visa application?

Required documents may vary based on nationality and applicable regulations. Applicants may be required to provide:

• Valid passport
• Recent photograph
• Personal and travel information
• Supporting documents as requested by the authorities

11. How long does visa processing take?

Visa processing times vary and are subject to approval timelines set by the relevant authorities. Processing times may change without prior notice.

12. Can I travel before receiving my visa approval?

No. Travelers should not undertake their journey until the Umrah visa has been issued and all travel requirements have been fulfilled.

13. Can I work in Saudi Arabia using an Umrah visa?

No. An Umrah visa is issued solely for religious travel and related activities. Employment or business activities are not permitted under an Umrah visa.

14. What happens if I overstay my visa?

Overstaying an Umrah visa may result in fines, deportation, travel restrictions, or other penalties imposed by the authorities of the Kingdom of Saudi Arabia.

15. What payment methods are accepted?

Payments can be made using the payment methods made available on the ShareTrip platform, including eligible debit cards, credit cards, mobile financial services, bank transfers, or other supported payment options.

16. Can I cancel my booking?

Cancellation eligibility depends on the cancellation policy of the selected flights, hotels, visa processing stage, and other service providers. Applicable cancellation terms will be displayed during booking.

17. Are Umrah visa fees refundable?

Visa fees, processing fees, biometric fees, and other government or third-party charges may be non-refundable once the application has been submitted. Refund eligibility will depend on the applicable policy.

18. How long does a refund take?

Approved refunds are processed according to the policies of the relevant service providers and payment partners. Processing timelines may vary depending on the payment method used.

19. Can I modify my booking after submission?

Changes may be possible depending on the status of the application and the policies of airlines, hotels, and other service providers. Additional charges may apply.

20. Is my personal information secure?

ShareTrip takes reasonable measures to protect customer information and processes personal data in accordance with applicable laws, regulations, and privacy policies.

21. What are my responsibilities as an applicant?

• Providing accurate and complete information
• Ensuring all submitted documents are valid and up to date
• Completing biometric requirements on time
• Reviewing visa validity and travel requirements
• Complying with all applicable laws and regulations

22. What happens if I provide incorrect information?

Incorrect, incomplete, or misleading information may result in delays, rejection of the visa application, cancellation of services, or additional costs. Applicants remain responsible for the accuracy of all submitted information.

23. Can service requirements change?

Yes. Visa requirements, biometric requirements, travel regulations, fees, and service conditions may change at any time based on directives from the relevant authorities or service providers.

24. What if there are delays due to circumstances beyond ShareTrip's control?

ShareTrip shall not be liable for delays, cancellations, or service disruptions resulting from circumstances beyond its reasonable control, including government actions, regulatory changes, airline disruptions, natural disasters, technical outages, public health emergencies, or other force majeure events.

25. How can I get support regarding my Umrah application?

For assistance regarding your Umrah application, booking, or required documentation, please contact ShareTrip Customer Support through the official ShareTrip support channels.